.What it includes:
Friendly techs available to help you with your workstation
Virus and spyware / malware protection and removal
Operating system repairs
Weekly software updates and patches
Automatic remediation for known issues
White glove RMA service
24/7/365 hardware monitoring and notification
Software support for standard applications
Remote support within 1 hour
On-site remediation within 4 hours
Windows and Apple expertise
Quarterly reports